Welcome to craftvillageonline.com. craftvillageonline.com provides access to the craftvillageonline.com website (the “website”) to you subject to the conditions set out on our terms and conditions page (craftvillageonline.com/terms-and-conditions)
Here we discussed about our policies regarding using craftvillageonline.com. These “policies” constitutes an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signature.
Please review our Privacy Notice, which also governs your visit to craftvillageonline.com, to understand our practices. The personal information / data provided to us by you during the course of usage of craftvillageonline.com will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
We are using WordPress (https://wordpress.org) to design and develop this website (craftvillageonline.com). WordPress and its extensions ( Plugin) related to the CMS may collect your non-sensitive data to improve their service. We are not responsible on that, to find out what types of data may wordpress collect from you please visit https://wordpress.org/about/privacy
Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household
We are using courier service from different courier companies like Delhivery, Xpressbee, FedEx etc. to ship our products. It will take maximum 5-8 days to get delivered after dispatched( within WEST BENGAL) and upto 10 days for rest of India.
You will get tracking link and all information related to shipping through Email from us (craft village). If any dispute will found kindly inform us at support@craftvillageonline.com
Please note that we are responsible to dispatch and handover the product to Courier Company. After dispatching you will get all information like Courier Company Name, Tracking Link etc. If the parcel will lost or damaged during shipping it may take time to get solution to
you. Be sure that you will not face any losses if this type of exceptional situation will occurred. Inform us immediately to support@craftvillageonline.com if any dispute you noticed.
You can cancel your order within 24 Hours before dispatching or taking action to dispatch your product. It is not sure that we always accept your cancellation request. We recommend to place order only when you are confident to buy this product.
You can cancel your order before getting dispatch notification from us (craft village) with no cancellation charge. For prepaid order you will get full refund to the source account after accepting your cancellation request from our side. If any promotional discount was applied at the time of purchase, you will only be credited for the original order value.
If you’ve received an incorrect or a damaged product(s), then please get in touch with us at …..(our mail id) or WhatsApp us at 8583015349 within 7 business days of receipt of the product(s).
We will do our best to replace your product(s) if you’d like a replacement or fully refund your order value to your account. However, please note that replacements are subject to the availability of stock.
The product(s) should be unused and returned in the same condition as received, in its original packing along with the tags intact.
The return/ exchange of your purchased product(s) shall be carried out by our logistics partners and we will provide you the pickup details. The credit process will be initiated once we have received and assessed the product(s). Account credit is typically processed in less than 10 business days.
The pictures are clicked in daylight. Color may vary slightly from the image showing in the website due to the screen brightness & as the products are handwoven and handcrafted some irregularities in waving and colour are not considered as damage.
You can request for return your product with an option either replace or refund. Return option will available in your “My-Account” section for 24 hours after changing the order status to “Complete”. So that you can make a successful return request within 24 hours after completing your order from our side. It may take upto 24 hours to update the order status from us and reflect your account.
We accept return only when the product that you received is different from the original product that you ordered, or the product is fully damaged or not usable. Be sure that we will verify your request before accepting your return request.
If the product is available to us or we can solve your problem we will replace your product with no extra charge, otherwise you will get full refund.
For any quarries please reach to us at support@craftvillageonline.com
You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that craft village is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between you and the sellers on craftvillageonline.com
We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction
This website or any portion of this website(craftvillageonline.com) (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of craft
village seller community. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of craftvillageonline.com without express written consent.
You may not use any craftvillageonline.com logo or other proprietary graphic or trademark as part of the link without expresses written consent of craft village, as may be applicable.
You must not use craftvillageonline.com in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way You understand that you, and not craftvillageonline.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:
Content Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
In the event a user uses a false e-mail address, or otherwise misleads as to the origin of any content. craft village reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgment of craftvillageonline.com violates these Conditions of use and, or terminate your permission to access or use this website.
You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to craftvillageonline.com:
Because craftvillageonline.com lists thousands of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, craftvillageonline.com operates on a “notice and takedown” basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” Objectionable Content “), please notify us immediately by following our “Contact Us” page and mark the subject as “Illegal Reviews or content”. Once this procedure has been followed, craftvillageonline.com will make all reasonable endeavors to remove such Objectionable Content complained about within a reasonable time.
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of craft village.
You may not systematically extract/ or re-utilize parts of the contents of the website without craft village. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without special permission of craft village
craft village respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please report us immediately (support@craftvillageonline.com). We will surely remove the content from craftvillageonline.com
Use of craftvillageonline.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use craftvillageonline.com only with the involvement of a parent or guardian.
Parties other than craft village, provide services, or sell product lines on craftvillageonline.com.
For example, businesses and individuals offer products via craft village. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. craft village does notassume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
When you visit craftvillageonline.com, you are communicating with us electronically. You will be required to provide a valid phone number, Email while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions
We reserve the right to make changes to our website, policies, and Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.